Before a payment is requested
Ask Verto for the cancellation and refund terms that apply to your service. They should explain the work covered by the fee, when work begins, how work already completed is treated and how to request cancellation. This website does not promise an automatic full refund or state that every payment is non-refundable.
Requesting a cancellation or refund
Email travel@vertoimmigrationinc.com with your name, registration reference, payment date and a brief explanation. Do not include your card number or sensitive identity documents. Verto will review the request against your agreement, work completed and applicable law.
Government and third-party payments
Government fees, medical examinations, translations and other third-party charges may have separate refund rules. Confirm who is charging each fee and where any refund request must be directed.
An immigration refusal
A refusal does not by itself determine whether a service fee is refundable. Your service agreement and applicable law govern that question. No service fee purchases or guarantees an approval.